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Impact Interactions helps you succeed in using social media to build stronger business value through interactions with your customers, prospects, and members. We’ve helped many leading organizations like Cisco, SAP, NetApp, AARP, Intel, The American Chemical Society, and others realize measurable results using online communities and social media tools like Twitter, Facebook, and LinkedIn. Contact us to learn how our experience can help you succeed!
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About Us
Welcome to our site!
Impact Interactions helps you succeed in using social media to build stronger business value through interactions with your customers, prospects, and members. We've helped many leading organizations like Cisco, SAP, NetApp, AARP, Intel, The American Chemical Society, and others realize measurable results using online communities and social media tools like Twitter, Facebook, and LinkedIn. Contact us to learn how our experience can help you succeed!Categories
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online moderation Metrics social media tools online community reporting Management & Moderation Success Metrics Web 2.0 interactive strategy Best Practices myspace facebook online community best practices online community benchmarks online community strategy online community Web Metrics Twitter b2b communities customer communities social media Linden Labs online facilitation online trust Web Strategy online community ROI Return on Investment social networks video uploads online community management online marketingRecent Comments
- Vincent Boon commented on Goodbye Call Center, Hello People Power – The giffgaff Experiment "Hi Matthew, I thought I’d wave at you from overseas, I’m Vincent, the community Manager at giffgaff (which, btw, is no longer living with the..."
- Robbie commented on Goodbye Call Center, Hello People Power – The giffgaff Experiment "Hi Matthew, thanks for the interest in giffgaff and the very fair assessment of what we’re tryng to do. I’m Head of Member Experience for..."
- MatthewLees commented on Ricky Gervais (Unintentionally and Eloquently) on Facebook vs. Customer Communities "Thanks, Bill. I was so focused on the big/small connection thing that I didn’t even pick up on that aspect of the quote. I’m..."