Social Media Resources
Looking to Learn More About Social Media or Online Communities?
Our recent meeting presentations, marketing materials, and press releases are all here. We simply ask that you provide your name and email address to access the documents.
In addition to the documents listed below, we also offer a free 30 minute phone consultation to help you learn more about how social media and online communities can help you grow your business. To schedule a call, please send an email to ContactUs@ImpactInteractions.com.
Information on Impact Interactions:
Introductory Presentation on Impact Interactions (clients we’ve worked with, projects we’ve completed)
Impact Interactions’ Moderation Experience (our competitive advantage: experience and our methodology)
Meeting Presentations from Impact Interactions:
B2B Communities: What Works – The best practices for managing B2B online communities based upon our ten years of experience as well as multi-client survey data
Community Myth Busting – A critical look at 90-9-1, self policing communities, personas, volunteers/hyper-affiliates, and ROI
Online Community Lifecycle Best Practices – Why some communities never achieve the results that they should
Return on Investment: Using B2B Communities to Drive Results - A basic idea of what frameworks are available
Maturing Communities: Growing the Plateau
Global Communities Presentation
Press Releases:
NetApp Selects Impact Interactions to Help Accelerate B2B Community
What's Happening
We will be presenting "B2B Social Media Strategies That Work" and hosting a conference exhibit at the Internet World 2010 show in London from April 27 to 29. We’ll have our latest whitepapers and social media briefs on using social media and online communities to drive business results. We'll be at Booth E7067, come see us!
What's New?
Goodbye Call Center, Hello People Power – The giffgaff Experiment
giffgaff is a UK-based mobile telephone service provider that runs off the O2 (Telefónica Europe)...
Ricky Gervais (Unintentionally and Eloquently) on Facebook vs. Customer Communities
While driving yesterday to pick up my sister at the airport, I listened to a...
Impact Interactions on Twitter
- Good to hear that @jpunishill at citi had executive support in Sr. Mgt to start process. This is usually the hardest part. #sbs2010 @impactinteract