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Posts
- Category: Best Practices
- Social Media Management Tools – Are they Ready for the Enterprise? March 11th, 2010
- Goodbye Call Center, Hello People Power - The giffgaff Experiment March 8th, 2010 (3)
- Ricky Gervais (Unintentionally and Eloquently) on Facebook vs. Customer Communities March 4th, 2010 (2)
- Gaming the System - Why Follower Counts Don't Represent Influence March 2nd, 2010 (5)
- Walking out the Door with the Twitter Password: A Few Words on Social Media Maturity March 1st, 2010 (3)
- A Recipe for Not Getting Your Community off the Ground February 25th, 2010
- There’s No Place Like (the) Home (Page) February 22nd, 2010
- Why Community Management is NOT like Parenting February 16th, 2010 (8)
- A Lesson in Customer Engagement from Shawshank Prison February 16th, 2010
- Notes from the Online Community Unconference East 2010 February 11th, 2010 (5)
- Do You Use Social Media? Guess What...You’re a System Administrator February 9th, 2010
- It’s Not About You: Where Organizations Miss the Boat on Social Media February 4th, 2010 (4)
- Welcome to our Special Guest Blogger Matthew Lees February 1st, 2010 (2)
- Social Media - The Global Story January 29th, 2010
- Men vs. Women in Social Media January 25th, 2010
- Misleading Indicators - Followers & Friends December 14th, 2009 (3)
- Online Community - Moving Beyond Metrics to ROI June 22nd, 2009 (1)
- B2B Communities - What Works June 17th, 2009 (1)
- Online Community - Understanding the Myths June 1st, 2009
- The New Reality - What It Takes To Get Hired In Social Media May 28th, 2009 (6)
- Twitter for Small Business = Great Tactic May 19th, 2009
- Invasion of the Marketers - How to Deal with Paid Promoters in your Community March 26th, 2009
- Online Community Unconference East 2009: The More Things Change, The More They Stay The Same February 17th, 2009
- Community Myth Busting - OCUE2009 Presentation Notes February 17th, 2009
- Hey! Who's driving this thing?: Online Community Unconference East 2009 February 13th, 2009
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What's Happening
We will be presenting "B2B Social Media Strategies That Work" and hosting a conference exhibit at the Internet World 2010 show in London from April 27 to 29. We’ll have our latest whitepapers and social media briefs on using social media and online communities to drive business results. We'll be at Booth E7067, come see us!
What's New?
Social Media Management Tools – Are they Ready for the Enterprise?
Over the past 6-12 months a lot of companies and technology platforms have entered the...
Goodbye Call Center, Hello People Power – The giffgaff Experiment
giffgaff is a UK-based mobile telephone service provider that runs off the O2 (Telefónica Europe)...
Impact Interactions on Twitter
- It's a wrap.... #sbs2010 (Well, the business part is, dinner than the Dachis Group after party!) @impactinteract