Social Media Monitoring

“They’re Saying What About Us?”

Gain Insight Into Your Audience

Since 2003, Impact Interactions has helped its clients understand what people were saying about their brands online. While the terms have changed from Brand Defense to Reputation Management to the latest term, Social Media Monitoring, the impact on your brand has not. Our expertise in reporting actionable events from blogs, communities, comments, and tweets can help your organization understand how others are viewing your brand online.

Social Media Tools Are Not Enough…

We’ve tested and analyzed the top 50 tools in the marketplace. While many are good at finding your keywords online, they still require a person to go through the results to uncover what is useful and what is not.

At Impact Interactions, we start by working with your team to identify your issues, then use the best online tools to identify sources and content that are relevant to your organization. Each day, your social media associate will review what others are saying about your brand and products in order to provide you with an actionable report.

Our reports provide you with an immediate overview and recommended course of action. It may be that a blog entry’s comments need to be followed as a “just in case” situation or you may need to respond. Either way, you’ll be informed about what your customers, competitors, industry analysts, and others are saying about you online.

Our daily reporting service is quick to initiate and is available in three month blocks starting at just $4,000 per month.

To learn more about our services and how we can help, please contact us.