Community Moderation

Full or Part Time Moderation Services by Trained Professionals

Impact Interactions Moderation Services offer an attractive alternative to creating an in-house social media moderation team or over-taxing your existing staff. Your moderation team draws on best practices and knowledge from our engagements with global organizations to give you the highest return possible on your online investment while meeting your community’s needs.

When it comes to community moderation, no one has the experience we do!

Our moderation teams have real world experience moderating communities for organizations such as AARP, ATT Worldnet Services, Ace Hardware, Cabelas, Cisco, Mercury Interactive (now part of HP), SAP, and Sony. We bring the best practices learned from these engagements to drive superior results for your online community.

But we know that community is also outside of your site on Facebook, Twitter, MySpace, LinkedIn, and elsewhere. Our teams understand how to moderate and faciliate conversations on third party sites to drive members to take the specific actions that increase your results and ROI.

By hiring Impact Interactions, your team will facilitate conversations of interest to your organization, remove objectionable content, act as a first line customer support channel, report on metrics related to your community, and build stronger relationships with your online visitors…. All at a price that may be less than the cost of hiring employees!

Impact Interactions tailors our engagements to your specific needs to quickly help your organization exceed its online business objectives. Some of the services we offer include:

• Online Community Moderation to monitor and manage your site’s user generated content
• Twitter channel management
• Facebook, MySpace, LinkedIn, or other Social Network content management
• 24/7 Coverage is available
• Content Creation to facilitate constructive discussions and enhance your online relationships
• Comprehensive web analytics and reporting using your existing software and web metrics tools
• Online Events to promote products and services or to educate internal staff
• Online Focus Groups to uncover targeted audience thoughts on your products and services
• Email and Newsletter Management to drive additional traffic and repeat visits
• Webcasts, On Demand Video, Podcasts, Streaming Audio, and Transcripts to entice activity that meets your goals (Webcast technology provided by our partner FMP Media Solutions)

Unlike our competition, we do not use virtual moderators to interact with your members. Our professionally trained moderation teams work together in our offices in order to respond quickly to your needs while building and sharing the best practices that will help your project succeed. We also have lower turnover than firms using virtual moderators, increasing the experience levels of the team that works on your community. College students and untrained part time virtual moderation teams cannot replicate the service nor the results of our teams. We may cost slightly more than our competition, but your results will more than justify the difference.

Contact us today to learn how our cost effective, professionally trained team can free up resources and deliver results.