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Impact Interactions helps you succeed in using social media to build stronger business value through interactions with your customers, prospects, and members. We’ve helped many leading organizations like Cisco, SAP, NetApp, AARP, Intel, The American Chemical Society, and others realize measurable results using online communities and social media tools like Twitter, Facebook, and LinkedIn. Contact us to learn how our experience can help you succeed!
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About Us
Welcome to our site!
Impact Interactions helps you succeed in using social media to build stronger business value through interactions with your customers, prospects, and members. We've helped many leading organizations like Cisco, SAP, NetApp, AARP, Intel, The American Chemical Society, and others realize measurable results using online communities and social media tools like Twitter, Facebook, and LinkedIn. Contact us to learn how our experience can help you succeed!Categories
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Success Metrics online trust Metrics Web 2.0 social media Twitter b2b communities online community facebook Web Strategy online moderation online facilitation social media tools online community strategy online community management Web Metrics online marketing online community best practices customer communities Management & Moderation Best Practices online community ROI myspace social networks Return on Investment online community reporting interactive strategy online community benchmarks video uploads Linden LabsRecent Comments
- MatthewLees commented on Goodbye Call Center, Hello People Power – The giffgaff Experiment "Robbie and Vincent – Thanks for chiming in with some perspective directly from giffgaff. In particular, I’m glad you (Robbie) pointed..."
- Vincent Boon commented on Goodbye Call Center, Hello People Power – The giffgaff Experiment "Hi Matthew, I thought I’d wave at you from overseas, I’m Vincent, the community Manager at giffgaff (which, btw, is no longer living with the..."
- Robbie commented on Goodbye Call Center, Hello People Power – The giffgaff Experiment "Hi Matthew, thanks for the interest in giffgaff and the very fair assessment of what we’re tryng to do. I’m Head of Member Experience for..."