Expanded Interactions Management Center Opens

The trend towards outsourcing the moderation of user-generated content to professional services firms such as ours continues to grow. In order to meet the demand for these services and to accommodate our clients’ needs, Impact Interactions has expanded its operations. Our new Interactions Management Center (IMC) serves as a community management hub for our clients, allowing our teams to share best practices to ensure that our clients’ online interactive strategies succeed.

The ability to generate best practices grows significantly when the interaction teams are able to communicate and report upon what is working and what is not with the interactive sites we manage. These best practices are shared with our clients in an effort to help them refine their strategies which in turn leads to higher return on investment (ROI). Our knowledge also helps our client avoid making costly mis-steps with their communities.

We believe that this is a distinct advantage over firms which hire virtual moderators scattered across the country. In the fast moving world of online management and strategy, it is important to quickly and efficiently capture the knowledge gained by our teams and use that knowledge to help our clients grow and achieve results. Combined with our seven years of experience in launching and managing over 30+ online communities, it’s a powerful combination to build client success. That’s why we’ve centralized our teams and operations here in our Maryland offices.

If you are looking into starting an interactive community or social networking site for your organization, we can help with everything from aligning your goals with the appropriate offerings to technology selection to launch activities and moderation services. If you are looking to reduce your costs of moderation, while increasing your results, we can help.

Please use this link to contact us to learn more about our services or for our free consultation.

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